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Info PLN is a fast solution for Electricity Service Information in Indonesia using Android Operating System mobile gadgets. Power Capacity Upgrade, Temporary Connection, Billing Info, Prepaid Info, Invoice via Email and Online Customer Service for all customer in Indonesia Please be cautious and report to us if there's another app thatIn this list of long-term prepaid plans, there is a new addition too which is the Rs 599 prepaid plan by Bharti Airtel. This plan comes with 84 days validity and it also offers 2GB daily data toPocket-friendly prepaid plans: Affordable internet and roaming plans with high-speed 3G/4G network. A host of the best prepaid plans: Choose your plan as per your desired top-up amount, speed, and validity. Easy prepaid recharge plans: Visit the prepaid online recharge page on our website to instantly recharge through quick and easy steps.Latest Mobile, DTH and Broadband Plans with daily update.Due to widespread non-payment of electric bills by individuals, factories, and even city governments, PLN requires that new residential construction utilize prepaid electric meters, through PLN Paybar. Payment into your account can be made via purchasing vouchers which range in price from Rp 20,000 to Rp 1,000,000.

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Diskon Stimulus Covid-19. © 2020 PT PLN (Persero). All rights reservedPLN online service offers almost all PLN main services, which include electricity installation, power upgrade, temporary power support, post-paid electricity service request, complaints filing, disruption complains, as well as complete information about PLN. You can easily access PLN online service by visiting PLN official website on your gadget.PREPAID plans with unlimited data. AT&T PREPAID SM provides two options for unlimited data: Unlimited and Unlimited Plus.Both PREPAID unlimited plans give you unlimited data, talk, and text to more than 100 countries. Our Unlimited Plus plan gives you HD streaming (with Stream Saver turned off) and 10GB of mobile hotspot data (for use within the U.S.).In Indonesia, electricity is sold to customers by state owned monopoly, PT Perusahaan Listrik Negara, or PLN for short. In recent years, PLN has moved to a prepaid (prabayar) model in an effort to combat non-payment, and to save on labor costs. However, this has caused confusion among customers regarding their bills.To facilitate this, PLN has rolled out a prepaid electricity service, also known as "Smart Electricity". Through a prepaid electricity system, consumers are enabled to be as intelligent as possible with their own energy consumption, enabling them to adjust it to their own needs and budget.

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Prepaid Electricity in Indonesia: A guide to PLN’s prabayar system

Knowing how to pay your electricity bill is probably near the top of things to find out for expats just relocating to Indonesia. In Indonesia, electricity is sold to customers by state owned monopoly, PT Perusahaan Listrik Negara, or PLN for short. In recent years, PLN has moved to a prepaid (prabayar) model in an effort to combat non-payment, and to save on labor costs. However, this has caused confusion among customers regarding their bills. This article will help you in understanding prepaid electricity in Indonesia.

How to Pay for Prepaid Electricity in Indonesia

Thankfully paying for prepaid electricity is very convenient. You can buy refills using your online banking account, at an ATM machine, at various mini markets, the post office, and even at online shopping sites such as Tokopedia.

If you are using an ATM or online banking, navigate to utility payment or bill payment (every bank is a bit different), then choose electricity. Make sure you are in the section for prepaid payment (prabayar), and not the postpaid (pascabayar) section. When asked, enter your meter number, which is the number written under the barcode on your meter.

If you have done so correctly, you will see the name of the account holder displayed. For renters, this is usually your landlord. For homeowners, it should be your name. However, it could be the previous owner’s name or the developer’s agent. In case you are wondering: it is not important to change the name to your name. But make sure it is the correct account.

Then choose the Rupiah amount you wish to buy. You will be issued a 20 digit number (sometimes called token number).

Input this number using the keypad on your meter, and that’s it. You should see a corresponding amount of kWh (kilowatt hour) added to your meter.

When to Pay for Prepaid Electricity

The beauty of the system is that you can pay almost any time you want. You can check the digital readout panel to see how much electricity you have left, and act accordingly. The meter will also start beeping to alert you once a minimum amount is left.

Important: You can not buy tokens during midnight to 1 am, as this is when PLN does maintenance on their system.

How much do I actually pay?

Although you buy a certain Rupiah amount of electricity, the actual amount of electricity credited in kWh varies depending on several factors. There is a lot of confusion on this, so we break it down here for you.

The cost of electricity

Indonesia has various rates depending on usage and subsidies. For the most part, you will likely fall under the residential, non-subsidized rate. As of right now this is Rp 1467.28 per kWh for units with 1300 VA capacity or higher. It is Rp 1,352.00 for units with 900 VA capacity.

Pajak Pertambahan Nilai (PPN)

A value added tax. According to Government Regulation 81, 2015, PPN is levied on electricity except for residential units with capacity below 6600 VA. Accordingly, the government charges the 10% PPN tax on all residential accounts with such capacity. Accounts below that are exempt.

Pajak Penerangan Jalan (PPJ) 

Literally translated as “street lighting tax”, PLN collects this tax on behalf of the local governments. Though the name suggests that the tax is for public lighting, in reality it is just added to the general fund of the local governments. This tax varies from 3% (Jakarta, Bogor, Tangerang) to 10% (Manado, Padang, Makassar) throughout Indonesia.


Yes, the ubiquitous meterai also makes an appearance here, although not in physical form. For purchases of Rp 1 million or more, you have to pay Rp 6,000. For purchases between Rp 250,000 and Rp 1 million you have to pay Rp 3,000. Purchases below that are exempt.

Bank Fee

A small processing fee by your payment provider to cover their cost. Usually around Rp 2,500 to Rp 5,000,

Example breakdown of prepaid electricity cost

For example, for a regular residential house, with 7700 VA capacity, in an area that charges 10% PPJ, purchasing Rp 1 million in electricity only gets you 566.3 kWh. This breaks down as follows:

566.3 kWh electricity Rp 830,920 PPN at 10% Rp 83,092 PPJ at 10% Rp 83,092 Meterai Rp 3,000

Finally, the bank or other service you are using will charge their fee on top of this.

My meter is beeping and annoying me

The meter will sound a beeping alarm after a minimum amount of credits are left. The way to fix it is to top it up with more credits. You can change the minimum amount of credits you have before it starts beeping. Do this by typing 456xx then hitting enter on the keypad. The xx here is how many kWh are left before it starts beeping. For example, If you enter 45610, it will start beeping when 10 kWh remains on the meter.

Difference between prepaid and postpaid electricity

Besides the obvious difference in when to pay for electricity, the rates for the two are the same. However they differ in one significant way: For postpaid electricity, there is a minimum monthly amount charged. The minimum amount is 40 x installed VA value.

Thus for example, if you have a 7700 VA meter, then you have a MINIMUM monthly postpaid charge of:

7.7 * Rp 1467.28 * 40 * 1.2 (10% PPN and assuming 10% PPJ) + Rp 3,000 (materai) + Rp 3,000 (administrasi) = Rp 548,306.

This is equivalent to 308 kWh. If you are leaving a house empty, or if you have a high capacity meter but low usage, then your monthly usage may be less than the minimum. In this case switching to prepaid is essential, as there is no monthly minimum charge with prepaid accounts.

Contacting PLN

You can contact PLN via their number at 123. If you are using a mobile phone it’s (area code) 123. Additionally, they’re also available on Twitter, Facebook, and email at [email protected]


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